Table V.
Predictors of dissatisfaction with telephone nurse, GP, and organization.
| Triage nurse OR1 (95% CI) | GP OR1 (95% CI) | Organization OR1 (95% CI) | |
|---|---|---|---|
| Age 5–64 years (ref) | |||
| 0–4 years | 0.68 (0.51–0.90)** | 1.30 (0.89–1.91) | 0.79 (0.61–1.02) |
| > 65 years | 0.55 (0.44–0.70)*** | 0.58 (0.42–0.80)** | 0.66 (0.54–0.81)*** |
| Sex (female ref) | 0.88 (0.74–1.05) | 0.69 (0.54–0.89)** | 0.99 (0.85–1.17) |
| Type of contact (Centre consult ref) | |||
| Telephone advice | 1.78 (1.44–2.20)*** | Not applicable2 | 2.05 (1.67–2.52)*** |
| Home visit | 0.98 (0.76–1.27) | 1.06 (0.79–1.42) | 1.61 (1.27–2.03)*** |
| Contact time (Evening ref) | |||
| Weekend daytime | 0.98 (0.81–1.20) | 1.04 (0.79–1.38) | 0.92 (0.77–1.10) |
| Night | 1.15 (0.90–1.47) | 1.13 (0.80–1.59) | 1.06 (0.85–1.32) |
Notes: Ref = reference group. 1OR < 1 indicates that the odds of being a dissatisfied patient are smaller compared with the reference group; OR < 1 indicates that the odds are larger. 2Patients who received telephone advice from the triage nurse did not score any of the items on satisfaction with the GP. **p < 0.01; ***p < 0.001.