TABLE 1.

Interview Domains and Sample Interview Questions

Introduction and background To start, could you please tell me about your role in the organization and how long you been in this role? (Are there other positions you have held in this or other organizations?) Organizational change and change processes Can you tell me any stories about how you’ve been involved in formal organizational change programs within [hospital]? (Probe: For example, implementation of a new IT system or initiation of a new hospital-wide program for patient safety) What went well with this organizational change? (Probe: For example planning processes, use of incentives, organizational support, use of teams, ability so solve problems that arose) (facilitators of change) What challenges did you experience participating in this organizational change? (What didn’t go so well?) (barriers to change) Cancer treatment measuring and reporting Could you describe how a cancer patient goes through the diagnosis, treatment, and follow-up process at [this hospital]? What do you believe are the major barriers to timely and accurate treatment measurement and reporting? Moving forward with this research Competing priorities Are there other changes underway within the tumor registry or within Cancer Care that may affect practices’ ability to increase their measurement and reporting of cancer treatments? Resource support What kinds of resources does the medical center have to support and sustain improved treatment reporting to the tumor registry? Critical success factors and readiness for change What do you think will be 3–5 key things this hospital needs to keep in mind to make sure the accreditation effort succeeds? (critical success factors). Final recommendations and advice Do you have any further suggestions to help us with this project?