Table 3.

Acceptability and perceived effectiveness of the intervention

	Score, mean (SD)
Variable	Physician (n = 5)	Family (n = 10)
How well did the intervention facilitate communication?	4.4 (0.5)	4.4 (0.9)
1 (lowest) to 5 (highest) Likert scale
How much did the family support specialist appear to integrate with the clinical team?	4.2 (0.4)	4.1 (0.8)
1 (lowest) to 5 (highest) Likert scale
Did the family support specialist ease the subjects’ experience?	4.8 (0.4)	4.6 (0.9)
1 (lowest) to 5 (highest) Likert scale
Compared to normal communication with families, did the physician spend the same, more, or less time with the family?	2.8 (0.4)	—
1 (less than normal) to 3 (more than normal) Likert scale
Did the intervention improve:	Percentage answering yes
- the quality of communication? (yes/no)	100	100
- the timeliness of communication? (yes/no)	100	90
- the family’s ability to articulate the patient’s values/preferences? (yes/no)	100	90
- the hospital experience for the family? (yes/no)	100	90
- the clarity of the patient’s goals of care? (yes/no)	100	100
- the patient-centeredness of care delivered? (yes/no)	100	90
Would you recommend the intervention to a friend if one of their family members were admitted to the intensive care unit and at high risk of death or severe functional dependence? (yes/no)	100	100