Table 3.

Results of the analysis—categories, subthemes and themes

Category	Subtheme	Theme
1. Exchanging information	1. Exchanging information	A. Experience of participation
2. Not actively participating	2. Own activity
3. Actively participating
4. Meetings between patients and healthcare providers	3. Encounter-related factors	B. Enablers for participation
5. Healthcare providers attitude and empathy
6. Feelings of trust
7. Patient empowerment	4. Patient-related factors
8. Patient preference
9. Beliefs and experiences about organisational aspects	5. Organisational factors