Table 4.
Variable |
Poor |
Fair |
Good |
Very good |
Excellent |
Neutral |
Mean rating |
Satisfied percentage |
---|---|---|---|---|---|---|---|---|
No(%) | No(%) | No(%) | No(%) | No(%) | ||||
Availability of laboratory staff on working hours |
1(2) |
4(8) |
19(38) |
13(26) |
13(26) |
4 |
3.66 ± 1.02 |
90.0 |
Courtesy of laboratory staff |
1(2) |
8(16) |
23 (46) |
10(20.0) |
8(16) |
4 |
3.32 ± 1.00 |
82.0 |
Adequacy of test menu on laboratory request format |
1(2.0) |
5(10.0) |
14(28.0) |
20(40.0) |
10(20.0) |
4 |
3.66 ± 0.98 |
88.0 |
Critical value notification of the laboratory staff |
8(16.3) |
11(22.4) |
11(22.5) |
10(20.4) |
9(18.4) |
5 |
3.02 ± 1.36 |
61.2 |
Satisfaction by departmentalization of the hospital laboratory |
1(2) |
4(8.1) |
17(34.7) |
20(40.8) |
7(14.2) |
5 |
3.57 ± 0.91 |
89.8 |
Specimen collection of the laboratory staff |
7(13.5) |
3(5.7) |
13(25.0) |
19(36.5) |
10(19.2) |
4 |
3.42 ± 1.26 |
84.0 |
Courier service of the laboratory |
4(8.1) |
6(12.2) |
20(40.8) |
8(16.3) |
11(22.4) |
5 |
3.33 ± 1.10 |
79.6 |
Quality/reliability of laboratory test results |
2(4.1) |
8(16.3) |
15(30.6) |
20(40.8) |
4(8.2) |
5 |
3.33 ± 0.99 |
79.6 |
Reporting of complete test results |
2(4.0) |
10(20.0) |
15(30.0) |
20(40.0) |
3(6.0) |
4 |
3.27 ± 0.97 |
76.0 |
Laboratory staff in avoiding missing of laboratory results |
2(3.9) |
6(11.7) |
25(49.1) |
10(19.6) |
8(16) |
3 |
3.31 ± 1.00 |
84.3 |
Timely test results for HIV/AIDS patients care |
- |
8(16.3) |
8(16.3) |
20(40.8) |
13(26.5) |
5 |
3.78 ± 1.03 |
83.7 |
Getting urgent results on time |
1(2.0) |
6(12.0) |
9(18.0) |
28(56.0) |
6(12.0) |
4 |
3.64 ± 0.92 |
86.0 |
STAT test results on time |
2(4.0) |
4(8.0) |
14(28.0) |
20(40.0) |
10(20.0) |
4 |
3.64 ± 1.03 |
88.0 |
*General satisfaction by the hospital laboratory | 4(8.0) | 6(12.0) | 15(30.0) | 10(20.0) | 15(30.0) | 4 | 3.49 ± 1.27 | 80.0 |
* It was calculated from single question.