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. 2013 Jan 16;6:15. doi: 10.1186/1756-0500-6-15

Table 4.

Rate and percentage of satisfaction of clinical service providers by different measuring items of Laboratory services at selected hospitals in eastern part of Ethiopia, 2010

Variable
Poor
Fair
Good
Very good
Excellent
Neutral
Mean rating
Satisfied percentage
  No(%) No(%) No(%) No(%) No(%)      
Availability of laboratory staff on working hours
1(2)
4(8)
19(38)
13(26)
13(26)
4
3.66 ± 1.02
90.0
Courtesy of laboratory staff
1(2)
8(16)
23 (46)
10(20.0)
8(16)
4
3.32 ± 1.00
82.0
Adequacy of test menu on laboratory request format
1(2.0)
5(10.0)
14(28.0)
20(40.0)
10(20.0)
4
3.66 ± 0.98
88.0
Critical value notification of the laboratory staff
8(16.3)
11(22.4)
11(22.5)
10(20.4)
9(18.4)
5
3.02 ± 1.36
61.2
Satisfaction by departmentalization of the hospital laboratory
1(2)
4(8.1)
17(34.7)
20(40.8)
7(14.2)
5
3.57 ± 0.91
89.8
Specimen collection of the laboratory staff
7(13.5)
3(5.7)
13(25.0)
19(36.5)
10(19.2)
4
3.42 ± 1.26
84.0
Courier service of the laboratory
4(8.1)
6(12.2)
20(40.8)
8(16.3)
11(22.4)
5
3.33 ± 1.10
79.6
Quality/reliability of laboratory test results
2(4.1)
8(16.3)
15(30.6)
20(40.8)
4(8.2)
5
3.33 ± 0.99
79.6
Reporting of complete test results
2(4.0)
10(20.0)
15(30.0)
20(40.0)
3(6.0)
4
3.27 ± 0.97
76.0
Laboratory staff in avoiding missing of laboratory results
2(3.9)
6(11.7)
25(49.1)
10(19.6)
8(16)
3
3.31 ± 1.00
84.3
Timely test results for HIV/AIDS patients care
-
8(16.3)
8(16.3)
20(40.8)
13(26.5)
5
3.78 ± 1.03
83.7
Getting urgent results on time
1(2.0)
6(12.0)
9(18.0)
28(56.0)
6(12.0)
4
3.64 ± 0.92
86.0
STAT test results on time
2(4.0)
4(8.0)
14(28.0)
20(40.0)
10(20.0)
4
3.64 ± 1.03
88.0
*General satisfaction by the hospital laboratory 4(8.0) 6(12.0) 15(30.0) 10(20.0) 15(30.0) 4 3.49 ± 1.27 80.0

* It was calculated from single question.