Table 6.
Between group differences in patient satisfaction at six week and six month follow-up
| Satisfaction (% of maximum score* (mean (SD)), sample size) | Regression analysis† | |||
|---|---|---|---|---|
| Usual care | PhysioDirect | Arm difference (95% CI) | P | |
| Satisfaction with physiotherapy consultation | ||||
| 6 weeks | 82.5 (17.6), 378 | 77.6 (18.7), 890 | −4.9 (−7.1 to −2.7) | <0.001 |
| 6 months | 79.2 (19.2), 368 | 75.7 (20.1), 750 | −3.4 (−5.9 to 0.97) | 0.005 |
| Satisfaction with access to physiotherapy | ||||
| 6 weeks | 71.4 (21.1), 381 | 70.6 (22.3), 869 | −0.8 (−3.4 to 1.7) | 0.502 |
| 6 months | 69.1 (20.8), 367 | 69.2 (22.0), 740 | 0.1 (−2.7 to 2.8) | 0.960 |
| Overall satisfaction with service | ||||
| 6 weeks | 83.7 (25.2), 383 | 77.3 (27.4), 885 | −6.5 (−9.6 to −3.4) | <0.001 |
| 6 months | 79.7 (26.5), 367 | 75.9 (28.3), 739 | −3.8 (−7.3 to −0.3) | 0.031 |
*Higher scores indicate greater satisfaction.
†Adjusting for baseline outcome, age, sex, referral problem, and primary care trust.