Table 7.
Types of case-management problems, in detail
|
N=714 |
n |
% |
|---|---|---|
| Case-management problems related to … | ||
| referral to hospital |
42 |
5.8 |
| referral delayed |
16 |
2.2 |
| referral pattern/destination wrong |
3 |
0.4 |
| transport not “medicalised” |
23 |
3.2 |
| establishing the diagnosis/monitoring |
170 |
23.9 |
| initial diagnosis delayed |
22 |
3.1 |
| examination unsatisfactory |
42 |
5.9 |
| history taking unsatisfactory |
15 |
2.1 |
| diagnosis wrong |
20 |
2.8 |
| diagnosis incomplete |
7 |
1.0 |
| monitoring insufficient |
64 |
9.0 |
| treatment |
250 |
35.0 |
| treatment delayed |
77 |
10.8 |
| drug missing |
39 |
5.5 |
| drug overdosed |
4 |
0.6 |
| drug underdosed |
21 |
2.9 |
| drug unnecessary |
28 |
3.9 |
| drug wrong/not ideal |
12 |
1.7 |
| procedure missing |
21 |
2.9 |
| procedure carried out unsatisfactorily |
25 |
3.5 |
| procedure wrong |
11 |
1.5 |
| other |
12 |
1.7 |
| management of hospital |
136 |
19.2 |
| lack of cleanliness |
9 |
1.3 |
| staff not available |
7 |
1.0 |
| documentation insufficient |
55 |
7.7 |
| information flow unsatisfactory |
12 |
1.7 |
| equipment, supplies insufficient |
14 |
2.0 |
| financial arrangements unsatisfactory |
19 |
2.7 |
| other |
20 |
2.8 |
| interacting with the patient or her family |
98 |
13.7 |
| insufficient provision of information to the patient |
47 |
6.6 |
| lack of friendliness and support for the patient |
33 |
4.6 |
| not achieving compliance of the patient |
18 |
2.5 |
| other |
18 |
2.6 |
| delay (unspecified) |
4 |
0.6 |
| other | 14 | 2.0 |