Table 4.
Scores of the Satisfaction Questionnaire for Surgeon and Physiotherapist-led Clinics
| VSQ-9 item | Clinician | Mean | Median | Q1/Q3 | z-value | p-value |
|---|---|---|---|---|---|---|
| Time spent with the health care provider | PT | 91 | 100 | 75/100 | −3.03 | 0.003 |
| S | 84 | 100 | 75/100 | |||
| Answers to questions | PT | 93 | 100 | 88/100 | −2.74 | 0.001 |
| S | 86 | 100 | 75/100 | |||
| Explanation of the results of the assessment | PT | 93 | 100 | 100/100 | −2.47 | 0.014 |
| S | 88 | 100 | 75/100 | |||
| Advice and information about exercise and returning to activities | PT | 88 | 100 | 75/100 | −2.29 | 0.022 |
| S | 83 | 75 | 75/100 | |||
| Technical skills (thoroughness, carefulness, competence) of the health care provider | PT | 95 | 100 | 100/100 | −2.75 | 0.006 |
| S | 83 | 100 | 75/100 | |||
| Personal manner (courtesy, respect, sensitivity, friendliness) of the health care provider | PT | 96 | 100 | 100/100 | −2.88 | 0.004 |
| S | 91 | 100 | 75/100 | |||
| Overall visit | PT | 94 | 100 | 100/100 | −4.80 | 0.001 |
| S | 82 | 75 | 75/100 | |||
| Total score | PT | 649 | 675 | 600/700 | −2.91 | 0.004 |
| S | 605 | 625 | 550/700 |
VSQ-9=modified 9-item Visit-Specific Satisfaction Instrument; Q1=first quartile; Q3=third quartile; PT=physiotherapist; S=surgeon.