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. 2011 Jan 11;15(1):63–77. doi: 10.1111/j.1369-7625.2010.00654.x

Table 3.

 Correlations between validity variables and the patient‐reported Clinicians’ Cultural Sensitivity Survey measures

Validity variable1 (# of items)
Domain Scale1 Elicitation (5) 
Let patient say what was important, heard patient’s concerns and took them seriously, made them feel comfortable enough to ask questions and share their opinions Respect (2) 
Respectful of patient as a person and an equal Decision making (2) 
Asked about patient’s preferences for helping decide treatment, worked out treatment plan together Explained results (2) 
Explained results of tests and physical exams Patient satisfaction (1) 
Rating of quality of care received
Cultural sensitivity scales – general
 Sensitivity to cultural beliefs and practices
  Complementary  and alternative medicine (+) 0.19 0.11 0.24 0.13 0.23
  Mind–body connections (+) 0.37 0.14 0.41 0.27 0.31
  Causal attribution  of health problem (+) 0.62 0.28 0.50 0.45 0.44
  Preventive care (+) 0.56 0.29 0.51 0.41 0.37
  Family involvement (+) 0.21 0.07* 0.34 0.18 0.17
  Modesty (+) 0.63 0.27 0.50 0.43 0.43
  Use of prescription  medications (+) 0.27 0.09* 0.35 0.19 0.21
  Spirituality (+) 0.05* −0.09 0.14 0.09* 0.07*
 Discrimination
  Discrimination due  to education (−) −0.14 −0.25 −0.05* −0.14 −0.10
  Discrimination due  to race/ethnicity (−) −0.35 −0.38 −0.15 −0.32 −0.24
  Staff discrimination due  to race/ethnicity(−) −0.27 −0.38 −0.16 −0.23 −0.17
Cultural sensitivity scales – group specific
 For limited English proficient persons2
  Sensitivity  to language needs (+) 0.22 −0.06* 0.29 0.16 0.02*
  Discrimination due  to language needs (−) −0.28 −0.28 −0.17 −0.23 −0.14
 For recent immigrants3
  Sensitivity  to immigrant status (+) 0.06* −0.10* 0.15 0.05* −0.01*

*Correlation was not statistically significant (P > 0.05).

1(+) indicates higher score = greater cultural sensitivity; (−) indicates higher score = less cultural sensitivity; higher score on validity variables indicates higher quality of care; response options for all items except patient satisfaction were never, rarely, sometimes, usually, always; response options for patient satisfaction were poor, fair, good, very good, excellent.

2Scored only for those with limited English proficiency (N = 273).

3Scored only for those who have lived in U.S. for 10 years or less (N = 76).