Table 5.
Results of structural equation modeling
| Path | Path name | Path coefficient | t Value |
|---|---|---|---|
| Interpersonal-Based Medical Service Encounter (ξ1)→ Service Quality (η1) (H1) |
γ11 |
0.57 |
5.27** |
| Interpersonal-Based Medical Service Encounter (ξ1)→ Patient Satisfaction (η3) (H2) |
γ31 |
0.23 |
2.11* |
| Service Quality (η1)→ Patient Trust (η2) (H3) |
β21 |
0.49 |
4.58** |
| Patient Trust (η2)→ Patient Satisfaction (η3) (H4) |
β32 |
0.33 |
4.26** |
| Interpersonal-Based Medical Service Encounter (ξ1)→ Professional Personnel (x1) |
λ1 |
0.89 |
7.21** |
| Interpersonal-Based Medical Service Encounter (ξ1)→ General Administrative Personnel (x2) |
λ2 |
0.68 |
5.52** |
| Interpersonal-Based Medical Service Encounter (ξ1)→ Environment and Space (Physical Symbol) (x3) |
λ3 |
0.77 |
6.86** |
| Service Quality (η1)→ Response (y1) |
λ4 |
0.75 |
6.70** |
| Service Quality (η1)→ Reliability (y 2) |
λ5 |
0.87 |
7.03** |
| Service Quality (η1)→ Assurance (y 3) |
λ6 |
0.97 |
7.96** |
| Goodness of fit χ2 / d.f.= 2.19, GFI = .91, AGFI = .89, NFI = .91, RMSR = .058. | |||
* p < .05. ** p < .01.