Table 2.
Service delivery and hospital reputation perceptions – doctors, nurses and administrators
| Doctors | Absolutely disagree | Strongly disagree | Somewhat disagree | Neither agree nor disagree | Somewhat agree | Strongly agree | Absolutely Agree | Total | t-value | p-value | Significance |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Patient waiting times for admissions have decrease |
2 |
3 |
1 |
3 |
3 |
6 |
0 |
18 |
-0.0914 |
0.9283 |
|
| Patient waiting times to be seen by a doctor or nurse are decreased |
1 |
4 |
2 |
0 |
6 |
4 |
0 |
17 |
-0.4756 |
0.6412 |
|
| Patient overall satisfaction with care received is higher |
1 |
2 |
1 |
3 |
4 |
5 |
2 |
18 |
0.9382 |
0.3621 |
|
| I am treating more patients per shift in the outpatient/ward/where I work |
2 |
4 |
2 |
3 |
4 |
4 |
1 |
20 |
-0.7749 |
0.4484 |
|
| There is increased satisfaction with the overall working conditions in the hospital |
1 |
1 |
1 |
3 |
5 |
6 |
3 |
20 |
1.7130 |
0.1039 |
|
| The hospital has enjoyed improved service delivery |
1 |
2 |
1 |
3 |
1 |
9 |
2 |
19 |
1.6998 |
0.1074 |
|
|
Nurses | |||||||||||
| Patient waiting times for admissions have decrease |
0 |
4 |
3 |
3 |
4 |
15 |
8 |
37 |
2.7761 |
0.0088 |
+ |
| Patient waiting times to be seen by a doctor or nurse are decreased |
1 |
0 |
1 |
5 |
10 |
17 |
4 |
38 |
1.9725 |
0.0563 |
|
| Patient overall satisfaction with care received is higher |
1 |
0 |
1 |
1 |
12 |
18 |
6 |
39 |
2.9657 |
0.0053 |
+ |
| I am treating more patients per shift in the outpatient/ward/where I work |
0 |
3 |
2 |
6 |
8 |
10 |
8 |
37 |
2.1513 |
0.0384 |
+ |
| There is increased satisfaction with the overall working conditions in the hospital |
0 |
1 |
7 |
2 |
9 |
14 |
7 |
40 |
2.2247 |
0.0321 |
+ |
| The hospital has enjoyed improved service delivery |
1 |
1 |
2 |
1 |
12 |
15 |
6 |
38 |
2.6109 |
0.0131 |
+ |
|
Administrators | |||||||||||
| Patient waiting times for admissions have decrease |
1 |
1 |
1 |
2 |
2 |
10 |
8 |
25 |
2.6938 |
0.0130 |
+ |
| Patient waiting times to be seen by a doctor or nurse are decreased |
0 |
1 |
1 |
2 |
3 |
11 |
5 |
23 |
3.3013 |
0.0034 |
+ |
| Patient overall satisfaction with care received is higher |
0 |
0 |
0 |
5 |
5 |
10 |
2 |
22 |
2.1914 |
0.0404 |
+ |
| I believe more patients are treated per shift as a result of the system |
0 |
1 |
0 |
2 |
2 |
9 |
10 |
24 |
4.8093 |
0.0001 |
+ |
| There is increased satisfaction with the overall working conditions in the hospital |
0 |
3 |
0 |
1 |
4 |
10 |
10 |
28 |
3.5554 |
0.0015 |
+ |
| The hospital has enjoyed improved service delivery | 0 | 1 | 0 | 2 | 2 | 18 | 6 | 29 | 5.3258 | 0.0000 | + |