Table 5.
Segment characteristics (mean factor scores, sociodemographic conditions and past experience with healthcare services for the identified groups)
| Unpretentious | Informed & supported | Experts | Advanced | Total | |
|---|---|---|---|---|---|
| SIZE |
2070 |
779 |
531 |
81 |
3461 |
| FACTORS* |
|
||||
| Outpatient clinic staff |
0.29 |
0.30 |
−1.65 |
0.66 |
|
| Outpatient clinic services |
0.48 |
−1.37 |
0.03 |
0.74 |
|
| Continuity of care |
0.22 |
−0.07 |
−0.11 |
−4.25 |
|
| GENDER (%) |
|
||||
| Males |
22.4 |
20.9 |
21.3 |
18.5 |
21.8 |
| AGE (%) |
|
||||
| 18–45 |
23.7 |
28.7 |
30.7 |
40.5 |
26.3 |
| 46–65 |
36.7 |
43.1 |
42.1 |
44.3 |
39.1 |
| Over 65 |
39.6 |
28.3 |
27.1 |
15.2 |
34.5 |
| EDUCATION (%) |
|
||||
| None / Primary school |
38.8 |
31.4 |
28.1 |
16.3 |
34.9 |
| Middle school |
24.4 |
25.3 |
28.5 |
32.5 |
25.4 |
| High school |
28.6 |
33.1 |
32.3 |
37.5 |
30.4 |
| Degree and post degree |
8.2 |
10.1 |
11.2 |
13.8 |
9.2 |
| JOB (%) |
|
||||
| Legislator, executives and entrepreneurs |
1.3 |
0.6 |
0.8 |
2.5 |
1.1 |
| Intellectual, scientific and highly skilled professions |
3.3 |
5.2 |
5.7 |
12.7 |
4.3 |
| Technical professions |
4.0 |
4.4 |
4.4 |
8.9 |
4.3 |
| Clerks |
7.1 |
9.3 |
9.4 |
8.9 |
8.0 |
| Skilled activity in commerce and services |
5.4 |
6.2 |
7.6 |
5.1 |
5.9 |
| Artisans, skilled labor and farmers |
4.6 |
3.2 |
5.2 |
5.1 |
4.4 |
| Semi-skilled labor |
1.3 |
0.9 |
0.8 |
3.8 |
1.2 |
| Unskilled labor |
1.3 |
1.6 |
1.7 |
1.3 |
1.4 |
| Students |
2.8 |
3.9 |
2.7 |
1.3 |
3.0 |
| Housewives |
18.9 |
22.1 |
21.2 |
24.1 |
20.1 |
| Unemployed |
1.4 |
2.5 |
1.3 |
2.5 |
1.7 |
| Retired |
48.4 |
39.7 |
39.0 |
24.1 |
44.4 |
| FAMILY SITUATION (%) |
|
||||
| 1 (live alone) |
13.4 |
9.2 |
9.0 |
7.5 |
11.6 |
| 2 |
35.3 |
34.0 |
30.3 |
18.8 |
33.9 |
| 3 |
23.4 |
28.5 |
26.7 |
27.5 |
25.1 |
| More than 3 |
27.9 |
28.3 |
34.0 |
46.3 |
29.4 |
| CHRONIC DISEASES (%) |
|
||||
| Yes |
46.3 |
43.2 |
39.1 |
38.8 |
44.3 |
| No. OF VISITS IN OUTPATIENT C. IN THE LAST YEAR (%) |
|
||||
| 1 |
32.0 |
27.2 |
26.4 |
23.5 |
29.8 |
| 2 |
27.1 |
26.7 |
31.6 |
23.5 |
27.6 |
| 3–4 |
22.1 |
27.7 |
25.6 |
23.5 |
24.0 |
| Over 4 |
18.8 |
18.4 |
16.4 |
29.6 |
18.6 |
| WHO REFERRED TO OUTPATIENT CLINIC (%) |
|
||||
| Personal initiative |
18.9 |
15.1 |
18.5 |
16.0 |
17.9 |
| Relative/Friend |
0.6 |
0.3 |
0.6 |
0.0 |
0.5 |
| GP/PD |
65.3 |
74.2 |
70.8 |
77.8 |
68.4 |
| Hospital physician |
4.5 |
3.2 |
2.4 |
1.2 |
3.8 |
| Private specialist |
2.1 |
2.2 |
1.1 |
1.2 |
2.0 |
| Social services worker |
0.1 |
0.0 |
0.0 |
0.0 |
0.1 |
| Clinic invitation letters |
8.5 |
5.0 |
6.6 |
3.7 |
7.3 |
| SERVICES UTILIZED IN THE OUTPATIENT CLINIC (%)a |
|
||||
| Specialist visits |
20.9 |
23.5 |
21.5 |
23.9 |
21.7 |
| Diagnostic tests |
68.5 |
69.2 |
67.7 |
62.5 |
68.4 |
| Home care |
0.6 |
0.2 |
1.2 |
2.3 |
0.7 |
| Administrative services |
6.4 |
6.1 |
7.3 |
6.8 |
6.5 |
| Advisory |
0.9 |
0.0 |
0.2 |
0.0 |
0.6 |
| Vaccinations |
2.6 |
1.0 |
2.1 |
4.5 |
2.2 |
| TYPE OF STAFF CONSULTED IN THE OUTPATIENT C. (%)a |
|
||||
| Administrative staff |
30.3 |
28.8 |
33.9 |
37.8 |
30.7 |
| Health care staff |
69.7 |
71.2 |
66.1 |
62.2 |
69.3 |
| AHD CONSULTATION (%) |
|
||||
| Yes |
11.5 |
14.2 |
15.1 |
100.0 |
14.8 |
| METHOD OF AHD CONSULTATION (%) |
|
||||
| Telephone consultation |
17.6 |
12.6 |
11.3 |
38.3 |
18.8 |
| Home visit |
64.4 |
62.2 |
60.0 |
39.5 |
59.3 |
| Ambulatory visit |
18.0 |
25.2 |
28.8 |
22.2 |
21.9 |
| A&ED VISIT AFTER AHD CONSULTATION (%) |
|
||||
| Yes |
17.6 |
20.7 |
23.8 |
45.7 |
23.7 |
| REASON FOR A&ED VISIT AFTER AHD CONSULTATION (%) |
|
||||
| AHD referral |
85.7 |
73.9 |
78.9 |
45.2 |
71.3 |
| Unsatisfied with AHD consultation |
7.1 |
17.4 |
21.1 |
48.4 |
22.6 |
| Further information on diagnosis/therapy proposed by AHD | 7.1 | 8.7 | 0.0 | 6.5 | 6.1 |
GP: General practitioner; PD: Pediatrician; AHD: After-hours doctor; A&ED: Accident & emergency department.
a Percentages are based on responses.
p < .001 for age, education, job, family situation, no. of visits in outpatient c. in the last year, AHD consultation, method of AHD consultation, A&ED visit after AHD consultation, reason for A&ED visit after AHD consultation; p = .005 for those referred to outpatient clinic; p = .025 for chronic diseases.
* Higher factor scores indicate that the respondents are more satisfied with the items in the factor or have rated the items in the factor more positively.