Table 1.

HELP Model Characteristics at Shadyside

Year	2002	2005	2008
Total Patients Served to Date, No.	940	4,044	27,196
Paid Staff, full-time equivalents	1.8	5.5	7.5
Volunteers, No.	24	52	107
Volunteer Interventions, No.	5,381	24,000*	41,880

^*For 2005, exact volunteer hours were not permanently recorded. This estimate based on number of patients served.