Table 2.

Themes & sub-themes

Theme	Sub-themes
Satisfaction with practice nurses: “they are first class”	a) Being valued: “She listened to me and treated me like a person”
	b) Developing relationships: “You build up a rapport with them”
Confidence with practice nurses: “she knows what she’s doing”	a) Appreciating practice nurses’ knowledge: “They explain things and that sort of puts me at ease”
	b) Appropriate referral : “I know she’d get the doctor”
Confusion with the practice nurse role: “when you say a practice nurse, I’m a little bit unsure what you mean”
Appreciation of Practice Nurse accessibility: “It makes it a lot easier for me”	a) Being readily available "I don't have to wait around"
	b) Affordable care: So easy on my funds