Table 3.

Process indicators

Area	Process indicators
Community Health Worker (CHW) competence and effectiveness	• % of pregnant women seen by a CHW once
	• % of pregnant women seen by a CHW twice
	• % of mothers seen in first 24 hrs after birth
	• % of newborns seen in first 24 hrs after birth
	• % of all home births seen by a CHW twice in the first week
	• quality of CHW records in terms of completeness and timeliness
	• client satisfaction with CHW activities
	• knowledge and skills of CHW on maternal and newborn care
	• CHW satisfaction with home visiting activities
Health facility	• health facility utilization for ANC, deliveries and newborn care
	• % of babies managed according to IMNCI guidelines
	• health workers’ knowledge and skills in managing pregnant and newly delivered women and sick newborns according to adapted maternal and newborn guidelines
	• essential drugs and supplies availability/stock-outs
	• health workers’ satisfaction
	• number of planned joint meetings with CHWs held
	• number of planned supervisory visits of CHWs conducted
Linkages between community and health facility	• % of women with childbirth complications identified at home who reach a facility
	• % of babies seen at home with danger signs who are referred reaching the facility
Sustainability	• CHW retention and turnover

ANC, antenatal care; IMNCI, Integrated Management of Neonatal and Childhood Illness.