Table 3.

Summary of benefits and challenges of integration reported by providers

Benefits	Challenges
Increased job satisfaction:	Poor work conditions & support:
•Increased client satisfaction	•Low salaries
•Personal skills enhanced	•Lack of psychosocial support for occupational stress management
•Experiential learning
•Professional stimulation
Improved communication, performance & systems:	Lack of systems adaptation to support integration:
•Improved communication among staff	•Increase in workload per provider
•Increase in client repeat visits	•Burdensome clinical recording
•Increase in service uptake	•Long session times
•No more multiple queues per visit for the client	•Long waiting times for clients
	•Lack of clinical supplies, equipment, room-space, and erratic water & electricity supply
	•Lack of guidelines on user-fee management
•Increase in willingness to take HIV test among clients
•Convenience: reduced room-to-room movement by staff during service provision
•Decrease in numbers of clients who leave before being attended during a visit
•Reduced pressure on under-staffed facilities
•Reduced workload per provider