Table 4:

Association between patient and physician characteristics and outcome of telephone call

Independent variables	Outcome
	Offered an appointment		Offered an appointment, screening visit or place on a waiting list
	Unadjusted OR (95% CI)	Adjusted OR* (95% CI)	Unadjusted OR (95% CI)	Adjusted OR* (95% CI)
Patient characteristic
High SES	1.75 (1.03–2.98)	1.78 (1.02–3.08)	1.89 (1.21–2.95)	1.93 (1.21–3.11)
Chronic health conditions	2.08 (1.20–3.60)	2.10 (1.20–3.68)	1.46 (0.94–2.28)	1.45 (0.91–2.32)
Female sex	0.93 (0.55–1.58)		0.97 (0.62–1.52)
Physician characteristic
Female sex	1.28 (0.76–2.15)		1.51 (0.97–2.35)	1.12 (0.68–1.83)
Graduate of LCME-accredited medical school	1.04 (0.59–1.82)		1.13 (0.70–1.81)
Time since graduation from medical school graduation, yr
1–10	1.00 (ref)	1.00 (ref)	1.00 (ref)	1.00 (ref)
11–20	0.74 (0.30–1.86)	0.84 (0.33–2.15)	0.30 (0.13–0.70)	0.34 (0.14–0.81)
≥ 21	0.42 (0.19–0.91)	0.66 (0.28–1.54)	0.19 (0.09–0.40)	0.29 (0.13–0.64)
Member of the College of Family Physicians of Canada	2.63 (1.48–4.67)	2.29 (1.20–4.40)	2.64 (1.65–4.22)	1.96 (1.13–3.40)
Median income tertile of neighborhood where primary practice is located
Low	1.00 (ref)		1.00 (ref)
Medium	1.05 (0.55–1.99)		0.98 (0.57–1.68)
High	1.01 (0.52–1.95)		1.06 (0.61–1.84)

Note: CI = confidence interval, LCME = Liaison Committee on Medical Education, OR = odds ratio, SES = socioeconomic status.

^*Adjusted for all independent variables that were significant in univariate analyses at p ≤ 0.10 (presence of chronic health conditions, time since graduation from medical school and membership in the College of Family Physicians of Canada).