Table 4.

Parents who submitted a Yellow Card were positive about their experience

‘I thought, “what a marvellous thing, this is good” it seemed really up at the medical level.’ (YC10)

‘It was very good actually ‘cause being able to look online and being able to report, erm, the symptoms online.’ (YC8)

‘I thought it was very simple I don't remember having any problems.’ (YC16)

Parents occasionally experienced minor technical problems but usually found these were quickly resolved:

‘I thought it was quite technical, some of the bits. I wasn't sure whether my – I seem to ask – if repeating the same thing – and whether that was going to be the right information in the right bit -otherwise it was fine.’ (YC10)

‘I tried twice and filled in all the information and everything and for some reason it didn't quite get through, so I had to then ring and, erm, speak to somebody about it. But it was fine, it was really straight forward, and they were very helpful.’ (YC7)