Table 1.

Classification of 149 incidents reported to the NRLS as IT / telecommunications failure / overload in Wales using the Magrabi [11] framework.

	Category	Sub-category	Number	%
Machine related	General Technical	Access problem	38	26
		Computer system down or too slow	22	15
		Data loss	3	2
		Software issue	18	12
		System configuration	1	1
		Not able to classify	1	1
		TOTAL	83	56
	Information output	Record unavailable	1	1
		Output device down or unavailable	9	6
		Output/Display error	15	10
		TOTAL	25	16
	Information transfer	Network down or slow	4	3
		System interface issue	3	2
		TOTAL	7	5
Human – computer interaction	Information input	Data capture down or unavailable	10	7
		Data entry and record manipulation (Human related)	5	3
		TOTAL	15	10
Not able to classify			19	13
Grand Total			149	100