Biomedical information giving composite |
Gives information - medical |
Gives information - therapeutic |
Gives information - other |
Counsels - medical/therapeutic |
Biomedical data gathering composite |
Closed question - medical |
Closed question - therapeutic |
Closed question - other |
Open question - medical |
Open question - therapeutic |
Open question - other |
Bid for repetition |
Psychosocial data gathering composite |
Closed question - lifestyle |
Closed question - psychosocial |
Open question - lifestyle |
Open question - psychosocial |
Psychosocial information giving composite |
Gives information - lifestyle |
Gives information - psychosocial |
Counsels - lifestyle/psychosocial |
Engagement composite |
Asks for opinion |
Asks for permission |
Asks for reassurance |
Asks for understanding |
Back-channels |
Paraphrases |
Positive rapport-building composite |
Laughs, tells jokes |
Approval - direct |
Compliment - general |
Shows agreement, understanding |
Negative rapport-building composite |
Disagreement, criticism - direct |
Disagreement, criticism - general |
Procedural composite |
Transition |
Gives orientation, instruction |
Emotional rapport-building composite |
Empathy statement |
Legitimation statement |
Concern, worry |
Reassures, optimism |
Partnership statement |
Self-disclosure |
Social rapport-building (single-component composite) |
Patient-Centered Communication 1 summary measure (PTCENT1) |
(physician psychosocial data gathering + physician psychosocial information giving + physician emotional rapport-building + physician engagement + patient psychosocial questions + patient psychosocial information giving + patient emotional rapport- building + patient biomedical questions)/(physician biomedical data gathering + physician biomedical information giving + physician procedural communication + patient biomedical information giving) |
Patient-Centered Communication 2 summary measure (PTCENT2) |
(physician psychosocial data gathering + physician psychosocial information giving + physician biomedical information giving + physician emotional rapport-building + physician engagement + patient psychosocial questions + patient psychosocial information giving + patient emotional rapport-building + patient biomedical questions)/(physician biomedical data gathering + physician procedural communication + patient biomedical information giving) |