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. 2012 Sep 19;28(2):254–260. doi: 10.1007/s11606-012-2221-3

Table 2.

Composite Variables and Components. Each Composite OtherTthan the Patient-Centeredness Summary Measures Has Both a Physician anda Patient Version

Biomedical information giving composite
 Gives information - medical
 Gives information - therapeutic
 Gives information - other
 Counsels - medical/therapeutic
Biomedical data gathering composite
 Closed question - medical
 Closed question - therapeutic
 Closed question - other
 Open question - medical
 Open question - therapeutic
 Open question - other
 Bid for repetition
Psychosocial data gathering composite
 Closed question - lifestyle
 Closed question - psychosocial
 Open question - lifestyle
 Open question - psychosocial
Psychosocial information giving composite
 Gives information - lifestyle
 Gives information - psychosocial
 Counsels - lifestyle/psychosocial
Engagement composite
 Asks for opinion
 Asks for permission
 Asks for reassurance
 Asks for understanding
 Back-channels
 Paraphrases
Positive rapport-building composite
 Laughs, tells jokes
 Approval - direct
 Compliment - general
 Shows agreement, understanding
Negative rapport-building composite
 Disagreement, criticism - direct
 Disagreement, criticism - general
Procedural composite
 Transition
 Gives orientation, instruction
Emotional rapport-building composite
 Empathy statement
 Legitimation statement
 Concern, worry
 Reassures, optimism
 Partnership statement
 Self-disclosure
Social rapport-building (single-component composite)
Patient-Centered Communication 1 summary measure (PTCENT1)
 (physician psychosocial data gathering + physician psychosocial  information giving + physician emotional rapport-building +  physician engagement + patient psychosocial questions + patient  psychosocial information giving + patient emotional rapport- building + patient biomedical questions)/(physician biomedical data  gathering + physician biomedical information giving + physician  procedural communication + patient biomedical information giving)
Patient-Centered Communication 2 summary measure (PTCENT2)
 (physician psychosocial data gathering + physician psychosocial  information giving + physician biomedical information giving +  physician emotional rapport-building + physician engagement +  patient psychosocial questions + patient psychosocial information  giving + patient emotional rapport-building + patient biomedical  questions)/(physician biomedical data gathering + physician  procedural communication + patient biomedical information giving)