Table 2.

The meaning of dignified care

Meaning of dignified care	n	Illustrative Quote (participant ID in brackets)
Respect	83	“dignified care means treating patients with respect” (P16)
To be treated as an individual	70	“ensuring the patients individual needs are taken into account during their “care” or in the planning of their “care””(P6)
Involved in decision making	46	“involving them in their treatment and discharge plans” (P46)
Privacy	43	“Ensuring privacy at all times” (P2)
Treat as you/your family wish to be treated	35	“To treat patients and families as you and you’re family would like to be treated” (P27)
Care and support	27	“providing care and support” (P17)
Safe environment	13	“feel safe in their environment” (P104)
Listened to	12	“being listened to” (P106)
Needs are met	9	“listening to their needs, wishes and respecting them” (P162)
High standard of care	6	“Ensuring you have time to deliver a high standard of care” (P136)
Communication	5	“Communicating to them and working with them” (P151)
Basics in care	4	“this identifies personal hygiene, eating and nutrition” (P184)
Empathy	3	“having the ability to empathize and understand the individuals predicament” (P101)
Independence	2	“ensuring they maintain their independence” (P137)
Balance in care	2	“balancing the clinical needs of a patient with their need for respect, time, security and involvement” (P156)
Looking past mental health	1	“Looking past the person (i.e. if they have dementia/aggressive/confused)” (P141)