Table 4. Patient responses to the annual satisfaction survey in the Paper period (2010) and Electronic period (2011).
Question | Paper period N (%) | Electronic period N (%) | OR (95% CI) |
The practitioner made me feel comfortable to discuss sexual health matters | |||
Strongly agree or agree | 255 (99) | 178 (97%) | 0.28 (0.04, 1.57) |
Not sure, disagree or strong disagree | 2 | 5 | (P = 0.21) |
I did have the opportunity to ask questions- % agree | |||
Strongly agree or agree | 250 (97) | 177 (95) | 0.63 (0.22, 1.82) |
Not sure, disagree or strong disagree | 8 | 9 | (P = 0.49) |
Thinking about the consultation you had today with our new electronic health record. How do you think the electronic record affected the quality of your consultation today? | |||
Improved | NA | 116 (66%) | (59–73%) |
No difference | 56 (32%) | (25–39%) | |
Worse | 5 (3%) | (1–6%) | |
Overall, I am satisfied with the services at MSHC | |||
Very satisfied, satisfied | 231 (97) | 176 (96) | 0.67 (0.21, 2.1) |
Unsure, dissatisfied, very dissatisfied | 7 | 8 | (P = 0.61) |
If the need arose, I would attend MSHC again | |||
Yes | 229 (97) | 180 (98) | 1.83 (0.42, 9.1) |
No or not sure | 7 | 3 | (P = 0.58) |
OR = odds ration, CI = confidence interval.