Table 4.
Negative encounters in terms of feeling wronged among long-term sick-listed patients and their contact with social insurance office staff
| Type of negative encounter with: (n = social insurance office staff/healthcare staff) |
Social insurance office staff |
Healthcare office staff |
|---|---|---|
|
n = 1206 |
n = 1628 |
|
| AR (95% CI) | AR (95% CI) | |
| Nonchalant behaviour (n = 508/1280) |
61.1% (54.3-67.9) |
71.1% (66.3-75.8) |
| Treated me with disrespect (n = 447/1041) |
52.4% (46.3-58.0) |
54.8% (49.8-59.8) |
| Did not believe me (n = 430/1042) |
43.2% (37.2-49.1) |
41.1% (36.1-46.1) |
| Doubted my condition (n = 421/1077) |
42.2% (36.4-48.1) |
36.8% (31.4-41.1) |
| Questioned my motivation to work (n = 423/913) |
41.4% (35.2-47.6)* |
23.9% (19.9-28.0) |
| Did not listen (n = 386/982) |
39.8% (34.6-45.0) |
34.6% (30.2-39.0) |
| Rejected my suggestions for solutions (n = 403/903) |
39.8% (34.2-45.4)* |
28.4% (24.3-32.4) |
| Was too impersonal (n = 406/916) |
38.6% (33.1-39.7) |
29.2% (24.9-33.4) |
| Treated me as stupid (n = 351/808) |
34.9% (30.1-39.7) |
32.5% (28.6-36.4) |
| Was irritated/ impatient (n = 380/914) |
34.5% (29.2-39.8) |
31.2% (26.9-35.4) |
| Angry/unpleasant behaviour (n = 315/706) |
27.4% (22.9-31.8) |
26.4% (23.1-29.8) |
| Interrupted me (n = 277/1022) |
25.2% (21.2-29.2) |
20.3% (17.1-23.4) |
| Made unreasonably high demands (n = 309/787) |
24.7% (20.0-29.3)* |
15.6% (12.0-19.2) |
| Was stressed/ did not make time for me (n = 348/1075) |
23.9% (18.5-29.3) |
24.9% (19.9-29.9) |
| Did not let me take responsibility for myself (n = 253/469) |
21.2% (17.3-25.0)* |
10.7% (8.4-13.0) |
| Blamed me for my condition (n = 186/451) |
16.9% (13.9-19.9) |
12.2% (10.0-14.4) |
| Did not keep our agreements (n = 221/418) |
16.9% (13.2-20.4)* |
6.5% (4.4-8.6) |
| Doubted my capacity to work (n = 315/693) |
16.7% (11.5-21.9) |
9.3% (6.2-12.4) |
| Talked in a way I could not understand (n = 188/397) |
11.7% (8.2-15.2)* |
4.5% (2.3-6.7) |
| Threatened me (n = 98/116) |
7.7% (5.6-9.9)* |
3.3% (2.4-4.2) |
| Did not make high enough demands (n = 52/117) |
3.3% (1.6-5.0) |
1.7% (1.2-2.6) |
| Harmed me physically (n = 31/103) |
2.0% (0.8-3.3) |
2.1% (1.2-3.0) |
| Sexually inappropriate behaviour (n = 17/30) | 0.4% (−0.5-1.4) | 0.7% (0.2-1.1) |
The results are compared to similar encounters with healthcare staff. Results are presented as attributable risk (AR) with 95% confidence intervals. A * means that CIs were not overlapping.