Table 5.
Patient satisfaction in the clinical pathway “operable breast cancer” (systematically scored prospectively on 60 consecutive patients in the beginning of the year between 2003 and 2010)
| Satisfaction indicator | Year | ||||||||
|---|---|---|---|---|---|---|---|---|---|
|
How satisfied were you about: |
Significance level (P value) |
||||||||
| |
2003 |
2004 |
2005 |
2006 |
2008 |
2009 |
2010 |
2003-2009 |
2009-2010 |
| Information on how to prepare your stay in the hospital | |||||||||
| |
79 |
72 |
77 |
98 |
98 |
100 |
85 |
0.001 |
0.01 |
| Information on the course of your stay (moment of admission until discharge) | |||||||||
| |
85 |
85 |
87 |
93 |
97 |
98 |
92 |
0.05 |
NS |
| Information on how to prepare for a test or a treatment | |||||||||
| |
85 |
87 |
90 |
98 |
98 |
100 |
96 |
0.01 |
NS |
| Explanation of the provided care before and during it was carried out | |||||||||
| |
91 |
92 |
90 |
95 |
98 |
100 |
93 |
NS |
NS |
| Information on your disease | |||||||||
| |
87 |
90 |
98 |
98 |
97 |
98 |
98 |
NS |
NS |
| Information which you received concerning the possible assistance after your discharge | |||||||||
| |
77 |
90 |
97 |
95 |
98 |
95 |
98 |
0.007 |
NS |
| Uniformity of information you received from care providers | |||||||||
| |
75 |
87 |
93 |
95 |
90 |
100 |
97 |
>0.001 |
NS |
| Smooth completion of your admission to the hospital | |||||||||
| |
92 |
95 |
96 |
98 |
98 |
95 |
95 |
NS |
NS |
| Consecution of investigative tests, interventions and general organization of care | |||||||||
| |
92 |
92 |
93 |
98 |
100 |
100 |
92 |
0.05 |
NS |
| Waiting times during your hospital stay | |||||||||
| |
75 |
100 |
97 |
85 |
90 |
97 |
82 |
0.002 |
NS |
| Complying of doctors and nurses with appointment during your stay | |||||||||
| |
90 |
90 |
93 |
93 |
95 |
100 |
88 |
0.03 |
0.03 |
| Hospital staff caring about a person, in a sense that you were not just a part of their job | |||||||||
| |
70 |
95 |
97 |
97 |
100 |
100 |
98 |
>0.001 |
NS |
| Preparation you received to care for yourself after the moment of discharge | |||||||||
| |
80 |
90 |
97 |
100 |
92 |
100 |
97 |
>0.001 |
NS |
| Degree in which you felt ready to leave the hospital at the moment of discharge | |||||||||
| |
90 |
95 |
97 |
97 |
100 |
100 |
97 |
0.03 |
NS |
| Kindness of the care providers | |||||||||
| |
90 |
97 |
100 |
100 |
100 |
98 |
98 |
NS |
NS |
| Similarity of implementation of returning care | |||||||||
| |
88 |
90 |
95 |
97 |
98 |
98 |
100 |
NS |
NS |
| Teamwork among doctors, nurses, physiotherapists and other hospital staff | |||||||||
| |
95 |
97 |
98 |
100 |
98 |
100 |
100 |
NS |
NS |
| Guarantees of your privacy and dignity during your stay | |||||||||
| |
90 |
92 |
97 |
97 |
100 |
100 |
100 |
0.03 |
NS |
| Initiative to keep your family well informed on your conditions | |||||||||
| 66 | 92 | 92 | 98 | 100 | 100 | 100 | >0.001 | NS | |
Significance level calculated by χ2 test; Figures are given as percentages of patients satisfied or very satisfied.