Table II.
Communication by job type and round of data collection 6-months pre-implementation (R1), 3-months post implementation (R2) and one-year post implementation (R3), means and [standard deviations]
| Nurses R1 (N=178) |
Nurses R2 (N=120) |
Nurses R3 (N=162) |
Providers R1 (N=77) |
Providers R2 (N=52) |
Providers R3 (N=55) |
|
|---|---|---|---|---|---|---|
| Communication with nurses: openness |
77.0 [15.8] |
75.2* [16.0] |
79.8* [13.9] |
79.9 [20.3] |
84.6 [14.8] |
80.7 [19.5] |
| Communication with physicians: 1,2,3 |
72.7 [17.6] |
70.1 [20.3] |
72.8 [19.0] |
89.0 [13.3] |
87.0 [13.3] |
84.3 [18.8] |
| Communication with nurses: accuracy |
67.2 [23.1] |
64.7 [21.8] |
65.9 [21.5] |
68.2 [23.3] |
70.1 [19.2] |
65.2 [23.9] |
| Communication with physicians: accuracy 1,2 |
67.9 [20.6] |
66.9 [21.7] |
68.4 [20.0] |
79.2 [19.5] |
77.9 [16.5] |
73.0 [22.4] |
| Communication: timeliness1,2,3 | 77.8** [10.5] |
73.4** [12.9] |
77.8** [11.7] |
79.5 [13.8] |
79.6 [15.4] |
79.7 [13.2] |
| Nurses Handoff/ Shift Communication |
70.2 [16.0] |
68.3 [17.3] |
71.7 [16.4] |
65.3 [21.4] |
68.9 [18.9] |
66.4 [20.7] |
| Physician Handoff/ Shift Communication1,2,3 |
63.7 [16.5] |
63.0 [17.6] |
66.2 [16.8] |
77.3 [16.4] |
75.2 [15.9] |
76.8 [16.6] |
| Communication Total1,2 | 71.4 [10.7] |
69.0 [12.1] |
72.2 [11.0] |
77.1 [12.4] |
77.9 [12.6] |
75.4 [12.3] |
*
Differences between rounds of data collection are statistically significant at p<0.005, and
**
p<0.001
1,2,3
Differences between providers and nurses are statistically significant in respectively R1, R2, and R3