Table 4.
Means and standard deviations for items at PACE site with EHR
| Dimension | Time 1 | Time 2 | |||
|---|---|---|---|---|---|
| Item Number | Item | Mean | S.D. | Mean | S.D. |
| (N = 37) | (N = 37) | ||||
| Structural quality# | |||||
| 1 | System availability | 4.4 | 0.72 | 4.2 | 1.0 |
| 2 | Infrequent system problems* | 2.7 | 1.2 | 2.5 | 1.7 |
| 3 | User-friendly | 2.1 | 1.4 | 2.4 | 1.8 |
| 4 | Sufficient support | 3.7 | 1.4 | 4.1+ | 1.0 |
| 20 | Sufficient resources | 3.8 | 1.3 | 3.6 | 1.3 |
| Quality of informatics logistics# | |||||
| 5 | Patient care recorded complete/correct | 3.6 | 1.3 | 3.8 | 1.3 |
| 6 | Patient concerns about privacy, confidentiality* | 3.8 | 1.4 | 4.0 | 1.5 |
| 13 | Worth time and effort | 3.5 | 1.3 | 3.0+ | 1.4 |
| 14 | Overall satisfaction | 3.0 | 1.3 | 2.7 | 1.4 |
| 15 | Patient satisfaction | 3.1 | 1.2 | 3.0 | 1.2 |
| Effects on quality of processes# | |||||
| 7 | Timely patient care (efficiency) | 3.5 | 1.3 | 3.4 | 1.2 |
| 8 | Appropriate patient care orders | 3.7 | 1.4 | 3.8 | 1.0 |
| 10 | Team communication | 3.6 | 1.3 | 3.4 | 1.3 |
| 16 | Department involvement | 3.4 | 1.5 | 3.7 | 1.3 |
| 17 | Clinician involvement* | 1.1 | 1.8 | 2.1+ | 1.9 |
| Unintended consequences/benefits | |||||
| 18 | Interferes with patient care* | 2.8 | 1.6 | 2.4 | 1.6 |
| Barriers or facilitators to adoption | |||||
| 19 | Interoperability | 3.5 | 1.6 | 2.8 | 1.8 |
| Effects on outcome quality of care# | |||||
| 9 | Patient safety | 3.7 | 1.0 | 3.5 | 1.1 |
| 11 | Patient outcomes | 3.6 | 1.0 | 3.3 | 1.3 |
| 12 | Patient knowledge | 2.5 | 1.4 | 2.6 | 1.4 |
| 21 | Costs* | 3.4 | 1.5 | 3.7 | 1.3 |
Abbrevations: S. D.: Standard deviation
# From Ammenwerth and de Keizer, 2005
* Negatively phrased question, reverse coded for analysis
+ Statistically significant difference (α = 0.05)
Note: higher numbers indicate greater satisfaction; scale is 0-5 with 5 being most satisfied