Table 2.
End-user satisfaction with CPOE by group (nurses vs providers) and round of data (R1 vs R2) collection on a scale from 1 (never) to 7 (always)
| Nurses R1 (N=121) | Nurses R2 (N=163) | Providers R1 (N=54) | Providers R2 (N=57) | |
|---|---|---|---|---|
| 1. The order entry system is reliable—it does its job consistently | (2) 4.25 (1.05) | (3) 4.67 (1.16) | (1) 4.94 (1.00) | (1) 4.85 (1.27) |
| 2. Order entry improves my productivity | (11) 3.62 (1.48) | (7) 4.47 (1.49) | (10) 4.25 (1.64) | (12) 4.3 (1.71) |
| 3. Order entry has a negative impact on patient care* | (8) 3.82 (1.47) | (4) 4.61 (1.53) | (13) 4.11 (1.53) | (5) 4.56 (1.28) |
| 4. Order entry reduces patient care errors | (7) 3.83 (1.10) | (11) 4.32 (1.32) | (8) 4.53 (1.16) | (6) 4.55 (1.23) |
| 5. The order entry system is easy to use | (9) 3.80 (1.33) | (12) 4.29 (1.43) | (11) 4.22 (1.54) | (13) 4.20 (1.48) |
| 6. Compared to paper ordering, order entry slows me down* | (15) 3.45 (1.67) | (8) 4.40 (1.77) | (15) 3.38 (1.80) | (15) 3.87 (1.97) |
| 7. I feel I had adequate training on order entry | (13) 3.58 (1.38) | (15) 3.94 (1.51) | (3) 4.85 (1.20) | (3) 4.73 (1.56) |
| 8. Order entry improves the quality of patient care | (11) 3.62 (1.35) | (10) 4.39 (1.33) | (5) 4.67 (1.14) | (4) 4.59 (1.46) |
| 9. System response time on order entry is slow* | (4) 4.20 (1.31) | (4) 4.61 (1.31) | (14) 3.92 (1.48) | (10) 4.33 (1.58) |
| 10. When I have a problem with order entry, I just ask someone for help | (1) 5.24 (1.36) | (1) 5.19 (1.25) | (2) 4.90 (1.13) | (1) 4.98 (1.49) |
| 11. I feel that I can benefit from refresher classes on order entry* | (5) 4.09 (1.81) | (13) 4.23 (1.76) | (9) 4.33 (1.72) | (9) 4.38 (1.71) |
| 12. When I need help on order entry, I can find it | (3) 4.22 (1.37) | (2) 4.72 (1.41) | (6) 4.62 (1.32) | (10) 4.33 (1.35) |
| 13. Overall, order entry improves the safety of care I provide | (6) 3.90 (1.30) | (6) 4.49 (1.33) | (4) 4.71 (1.24) | (7) 4.54 (1.52) |
| 14. Overall, order entry saves me time | (14) 3.46 (1.56) | (13) 4.23 (1.49) | (12) 4.21 (1.71) | (14) 3.94 (1.83) |
| 15. Overall, I am satisfied with the order entry system | (9) 3.80 (1.44) | (8) 4.40 (1.40) | (7) 4.56 (1.26) | (8) 4.39 (1.58) |
| Scale end user satisfaction with CPOE (0–100) | 48.58 (15.6) | 57.78 (13.5) | 56.81 (15.3) | 57.26 (16.5) |
Results expressed as: (rank orders of the item), mean, (SD).
*Note that items 3, 6, 9, and 11 are reversed scored.
CPOE, Computerized Provider Order Entry.