Table 3.
Intangible achievements of QCC theme activities (
± SD)
| Theme activity | Reductions in internal errors | Reductions in costs | Increases in degree of patient satisfaction | Increases in work quality | Improvements in economic performance |
|---|---|---|---|---|---|
| Growth value | |||||
| Item evaluated | |||||
| Ability to solve problems | 1.4 ± 0.6 | 0.9 ± 0.1 | 1.3 ± 0.6 | 1.5 ± 0.7 | |
| Sense of responsibility | 1.3 ± 0.8 | 0.9 ± 0.5 | 1.4 ± 0.8 | 1.2 ± 0.7 | 1.4 ± 0.9 |
| Communication and coordination | 1.2 ± 0.5 | 1.4 ± 0.5 | 1.4 ± 0.7 | 1.3 ± 0.9 | |
| Confidence | 1.5 ± 0.6 | 1.3 ± 0.6 | 1.3 ± 0.8 | 1.1 ± 0.8 | 1.2 ± 0.4 |
| Cohesion | 1.3 ± 0.6 | 1.1 ± 0.8 | 1.5 ± 0.7 | 1.3 ± 0.7 | |
| Initiative | 1.3 ± 0.7 | 1.1 ± 0.9 | 1.5 ± 0.6 | 1.5 ± 0.8 | |
| Approach of QC | 2.1 ± 0.9 | 2.8 ± 1.1 | 2.6 ± 0.9 | 2.1 ± 0.9 | 1.3 ± 0.3 |
| Harmonious degree | 1.3 ± 0.7 | 1.1 ± 0.4 | 1.1 ± 0.7 | 1.5 ± 0.8 | 1.0 ± 1.4 |
| Language skills | 2.0 ± 0.9 | ||||
| Sense of honor | 1.2 ± 0.5 | 1.3 ± 0.7 | |||
| Personal qualification | 1.4 ± 0.8 | 1.3 ± 0.5 |
*Growth values were self-marked by members of QCC; for each item the highest mark was 5 points, lowest 1 point.