Table 5. The four-factor solution for the Korean cohort, showing item loadings and the cumulative variance explained.

Factor 1 Communication and respect		Factor 2 Convenience and quality time		Factor 3 Courtesy and propriety		Factor 4 Person-focused care
The office staff was respectful	080	I didn’t wait too long to see my therapist*	060	The registration process was appropriate	048	The office used up to date equipment	−058
My therapist treated me respectfully	080	My therapist spent enough time with me*	057	The waiting area was comfortable	048	The office and its facilities were clean	−051
My therapist thoroughly explained my treatment/s	075	My therapist listened to my concerns*	053	The office receptionist was courteous	043	The waiting area was comfortable	−013
My therapist answered all my questions	072	The office location was convenient*	052	The office hours were convenient	026
My therapist advised me how to avoid future problems	068	This office provided convenient parking	047
The office receptionist was courteous	067
My therapist gave me detailed home program instructions	054
The therapist assistant/aide was respectful	047
20% of variance explained		34% of variance explained		46% of variance explained		55% of variance explained

Note: *Items that were negatively worded on the MRPS are shown here in a positive wording format for ease of interpretation. Direction of item loading (+ or −) in the table applies to the positively worded format.