Table 2.
Assessment of HIV Warmline Services
| Question | % Likert 4–5 (95 % CI) |
|---|---|
| “Compared to your other most commonly used HIV resource…:” | “More or Much More” |
| How QUICKLY does the HIV Warmline provide you with an answer to your question? | 65.4 % (0.58, 0.72) |
| How APPLICABLE to your particular clinical situation is the information from the HIV Warmline? | 69.7 % (0.63, 0.76) |
| How TRUSTWORTHY is the information from the HIV Warmline? | 57.3 % (0.50, 0.64) |
| “How important are the following features of the HIV Warmline?” | “Very or Extremely Important” |
| Live consultants | 98.4 % (0.97, 1.00) |
| Free service | 93.0 % (0.89, 0.97) |
| Advice Based on Federal HIV Practice Guidelines | 76.1 % (0.70, 0.82) |
| Confidential service | 69.4 % (0.63, 0.76) |
| “To what extent do you agree with the following statements?” | “Agree, or Strongly Agree” |
| The HIV Warmline has helped me stay up-to-date with HIV care. | 77.3 % (0.71, 0.83) |
| Using the HIV Warmline has changed the way I manage HIV. | 67.2 % (0.60, 0.74) |
| Using the HIV Warmline has improved my confidence about caring for HIV-infected patients. | 90.3 %(0.86, 0.95) |
| The HIV Warmline has helped me manage HIV without having to refer the patient elsewhere. | 74.3 % (0.68, 0.81) |