Table 3.

Specific Benefits of HIV Warmline Consultation

Comment	Theme(s)
“In a rural practice, patients appreciate services like yours to maintain up to date information/consultation through their primary care provider.”	Isolated provider
	Staying up to date with HIV medicine
“You are providing a fabulous service, especially to docs like me in a prison where it is hard to find good HIV specialists who will see prisoners.”	Isolated provider
“The HIV Warmline is great for complex HIV issues because my patients cannot travel long distances and thus I must manage all aspect of their HIV disease.”	Isolated provider
	Complex cases
“As a midlevel practitioner I can’t imagine working in HIV medicine without it.”	Mid-level provider
“I have a few less than 25 patients, and it’s nice to be able to get answers to simple questions that would be a bit embarrassing to ask, and for complex questions where I prefer the advice of the Warmline to my local ID consultants.”	Low volume provider
	Concern about appearing unqualified in front of local colleagues
“By the time I call the Warmline, I have already used the Stanford HIV Resistance Database, but want a second opinion.”	Experienced provider
	Complex cases
“I find the Warmline useful when there is not consensus among my colleagues, when study data is conflicting, and when existing data is unclear or difficult, at least for me, to interpret.”	Help synthesizing multiple sources of information
	Complex cases
“I found the service excellent, and not replaceable with on-line research.”	Superior to on-line resources