TABLE 1—

List of OSCAR Quality Deficiencies Used to Create Hotel Services Quality Dimension

Tag	Description
0174	Have a private telephone available for use.
0175	Allow married couples to share a room.
0240	Provide care for each resident in a way that keeps or builds the resident’s quality of life.
0241	Provide care in a way that keeps or builds each resident’s dignity and self-respect.
0242	Make sure each resident has the right to choose activities, schedules, and health care according to his or her interests, assessment, and plan of care.
0243	Make sure that private space is available in the nursing home for resident groups or residents’ families to meet.
0244	Listen to the resident or family groups and act on their complaints or suggestions.
0245	Make sure that each resident has the right to join in social, religious, and community activities.
0246	Provide services to meet the needs and preferences of each resident.
0248	Provide activities to meet the needs of each resident.
0249	Hire a qualified activities director.
0250	Provide social services for related medical problems to help each resident achieve the highest possible quality of life.
0251	Hire a qualified social worker.
0252	Keep safe, clean, and homelike surroundings.
0253	Provide needed housekeeping and maintenance.
0254	Provide clean bed and bath linens that are in good condition.
0255	Provide closet space in each resident’s room.
0256	Keep adequate and comfortable lighting in all areas.
0257	Keep temperature levels comfortable and safe.
0258	Keep sound levels comfortable.
0323	Make sure that the nursing home area is free of dangers that cause accidents.
0360	Provide a tasty and well-balanced diet that meets the nutritional needs of each resident.
0363	Make sure that residents are well nourished.
0364	Prepare food that is nutritious, appetizing, tasty, attractive, well cooked, and at the right temperature.
0365	Provide food in a way that meets a resident’s needs.
0366	Offer other nutritious food to each resident who will not eat the food served.
0368	Provide 3 meals at regular times, serve breakfast within 14 h after dinner, and offer a snack at bedtime each day.
0369	Provide special eating equipment and utensils for each resident who needs them.
0371	Store, cook, and serve food in a safe and clean way.
0372	Dispose of garbage properly.
0454	Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public.
0457	Provide bedrooms that hold no more than 4 residents per room.
0458	Provide rooms that are big enough for each resident.
0459	Provide bedrooms that open into an exit hallway.
0460	Provide bedrooms that do not allow residents to see each other when privacy is needed.
0461	Make sure each resident has at least 1 window to the outside in a room, a room at or above ground level, adequate bedding, furniture that meets the resident’s needs, and adequate closet space.
0462	Put a bathroom in or next to each resident’s room.
0463	Make sure that a working call system is available in each resident’s room or bathroom and bathing area.
0464	Provide at least 1 room set aside to use as a resident dining room and for activities that is a good size, with good lighting, airflow, and furniture.
0465	Make sure that the nursing home area is safe, easy to use, clean, and comfortable.
0467	Have enough outside ventilation.
0468	Put firmly secured handrails on each side of hallways.

Note. OSCAR = Online Survey Certification and Reporting.