Table 2.
Characteristics of Patient Experience of Care Surveys
| Characteristic | N=24 |
|---|---|
| Source of Survey Instrument | |
| Homegrown | 12 |
| Adapted instrument from other source | 8 |
| Proprietary vendor survey | 1 |
| Respondent did not know source | 3 |
| Survey Data Collection Mode | |
| In-office | |
| Paper survey | 16 |
| Computer Kiosk survey | 2 |
| Individual Interviews | 1 |
| Telephone survey | 2 |
| Mailed survey | 1 |
| Multiple modes | 2 |
| Survey Frequency | |
| Continuously | 2 |
| More than once per year | 2 |
| Annually | 10 |
| Less than Annually | 8 |
| Irregularly or Unknown | 2 |
| Survey Languages | 2 |
| English only | |
| English and Spanish | 18 |
| English, Spanish, and Other Languagesa | 4 |
a
Other Languages include Vietnamese, Chinese, Khmer, Urdu, Russian, Punjab