Table 3.
SATISFACTION SCALE: INDIVIDUAL ITEMS AND RESPONSES
| Pre-treatment No. (%) | Post-treatment No. (%) | p value | |
|---|---|---|---|
| The hospital or clinic I usually go to provides me with good health care over all. | |||
| Agreea | 43 (83) | 50 (96) | .04 |
| Neutral/disagreeb | 9 (17) | 2(4) | |
| The medical care providers I usually see treat me with dignity and respect. | |||
| Agree | 44 (85) | 52 (100) | .005 |
| Neutral/Disagree | 8(15) | 0 | |
| I feel comfortable talking to doctors when I have a health problem. | |||
| Agree | 46 (89) | 47 (90) | .71 |
| Neutral/Disagree | 6 (12) | 5 (10) | |
| PRE: The first doctor or nurse that told me I had cancer made sure I understood what to do next to get treatment for my cancer. | |||
| POST: The doctor or nurse treating my cancer made sure I understood what to do to get treatment for my cancer. | |||
| Agree | 44 (85) | 51 (98) | .008 |
| Neutral/Disagree | 8 (15) | 1 (2) | |
| PRE: The first doctor or nurse that told me I had cancer listened carefully to my concerns. | |||
| POST: My cancer doctor listens carefully to my concerns. | |||
| Agree | 46 (89) | 52 (100) | .01 |
| Neutral/Disagree | 6(12) | 0 | |
| PRE: Before my first visit to the Cancer Care Institute, there was a doctor or nurse available by phone or in person to answer my questions about cancer. | |||
| POST: There is a doctor or nurse available by phone or in person to answer my questions about cancer. | |||
| Agree | 39 (75) | 50 (96) | .002 |
| Neutral/Disagree | 13 (25) | 2 (4) | |
| If I have a question, my doctor will give me a straight answer. | |||
| Agree | 49 (94) | 51 (98) | .32 |
| Neutral/Disagree | 3 (6) | 1 (2) |
a
Agree = Strongly agree + agree.
b
Neutral/Disagree = neutral + strongly disagree + disagree.