Table 3. Proposed System-Related Intervention Ideas to Address Multiple Dimensions of Diagnostic Error.
| Intervention (Suggested or Tested) | Suggested | Tested |
|---|---|---|
| Patient-provider Encounter [2] | ||
| Trauma response team | Perno et al.(15) | |
| Comprehensive reexamination in ED | Howard et al. (16) | |
|
| ||
|
Diagnostic Test Performance and Interpretation [1] |
||
| Availability of electronic systems for results delivery |
Weatherburn et al. (17). | |
|
| ||
| Follow-up and Tracking [15] | ||
| Explicit criteria for communication of abnormal test results |
Gandhi (21), Hanna et al. (28) | |
| Planned follow-up to any test | Berner and Graber (1), Schiff (27) | |
| Test-tracking system for ordering providers (electronic or not) |
Gandhi (21), Singh et al. (26), Schiff and Bates (22); Casalino et al. (23); |
Singh et al. (18); Poon et al. (19), Piva et al. (20) |
| Improved standardization of the steps involved in the flow of test result information |
Wahls and Cram (24) | |
| Improve the management and presentation of test result data |
Wahls and Cram (24) | |
| Use the emergency department manager to monitor radiology test results reporting |
Emergency Department Manager (57) | |
| Report discrepancies in radiology reports to emergency department |
Emergency Department Manager (57) | |
| Establish back-up processes so that any information about test results can be easily retrieved again |
Emergency Department Manager (25) | |
| Establish highly structured hand-offs that are performed systematically |
Emergency Department Manager (25) | |
| Systematic tracking of diagnostic error in organization |
Colgan (44); Schiff et al. (2) | |
|
| ||
| Referral Related [1] | ||
| Ensure availability of appropriate expertise |
Emergency Department Manager (25) | |
|
| ||
| Patient Related [18] | ||
| Address patient preferences for receiving test results |
Leekha et al. (29); Meza and Webster (30); Dolan et al. (31); , Karnieli- Miller (32); Keren et al. (33) |
|
| Communicate normal test results | Baldwin et al. (34); Keren et al. (33) | |
| Use automated test results management tool |
Matheny et al. (35) | |
| Use online portal to access test results |
Wald et al. (58); Ross et al. (59) | |
| Provide access to entire medical record |
Ross and Lin (60) | |
| Consider cognitive limitations when taking patient history |
Redelmeier et al. (39) | |
| Consider communication strategies to optimize patient understanding of medical information |
Michie et al. (61); Lavin et al. (40) | |
| Enhance patient engagement in health care |
Schwappach (36); Longtin et al. (37) | |
| Greater involvement of patients to ensure the follow-up of test results |
Wahls and Cram (24), Emergency Department Manager (57) |
|
| Patient navigator | Singh et al. (26) | |
|
| ||
| General interventions [12] | ||
| Provide education on error- producing conditions like fatigue |
Caldwell (62); Campbell et al. (63); Singh et al. (64); Beach et al. (65); Jones and Endsley (66) Borrell-Carrio and Epstein (67) |
|
| Provide opportunity to correct last response |
Fleck and Mitroff (68) | |
| Address environmental conditions that could produce boredom, time pressure, etc. |
Tachakra (69); Zwaan et al. (43) | |
| Use of information technology | Becich et al. (45); Singh et al. (46); Schiff and Bates (22) |
|