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. Author manuscript; available in PMC: 2013 Jun 9.
Published in final edited form as: BMJ Qual Saf. 2011 Nov 30;21(2):160–170. doi: 10.1136/bmjqs-2011-000150

Table 3. Proposed System-Related Intervention Ideas to Address Multiple Dimensions of Diagnostic Error.

Intervention (Suggested or Tested) Suggested Tested
Patient-provider Encounter [2]
Trauma response team Perno et al.(15)
Comprehensive reexamination in ED Howard et al. (16)

Diagnostic Test Performance and
Interpretation [1]
Availability of electronic systems for
results delivery
Weatherburn et al. (17).

Follow-up and Tracking [15]
Explicit criteria for communication
of abnormal test results
Gandhi (21), Hanna et al. (28)
Planned follow-up to any test Berner and Graber (1), Schiff (27)
Test-tracking system for ordering
providers (electronic or not)
Gandhi (21), Singh et al. (26), Schiff
and Bates (22); Casalino et al. (23);
Singh et al. (18); Poon et al. (19), Piva
et al. (20)
Improved standardization of the
steps involved in the flow of test
result information
Wahls and Cram (24)
Improve the management and
presentation of test result data
Wahls and Cram (24)
Use the emergency department
manager to monitor radiology test
results reporting
Emergency Department Manager (57)
Report discrepancies in radiology
reports to emergency department
Emergency Department Manager (57)
Establish back-up processes so that
any information about test results
can be easily retrieved again
Emergency Department Manager (25)
Establish highly structured hand-offs
that are performed systematically
Emergency Department Manager (25)
Systematic tracking of diagnostic
error in organization
Colgan (44); Schiff et al. (2)

Referral Related [1]
Ensure availability of appropriate
expertise
Emergency Department Manager (25)

Patient Related [18]
Address patient preferences for
receiving test results
Leekha et al. (29); Meza and Webster
(30); Dolan et al. (31); , Karnieli-
Miller (32); Keren et al. (33)
Communicate normal test results Baldwin et al. (34); Keren et al. (33)
Use automated test results
management tool
Matheny et al. (35)
Use online portal to access test
results
Wald et al. (58); Ross et al. (59)
Provide access to entire medical
record
Ross and Lin (60)
Consider cognitive limitations when
taking patient history
Redelmeier et al. (39)
Consider communication strategies
to optimize patient understanding of
medical information
Michie et al. (61); Lavin et al. (40)
Enhance patient engagement in
health care
Schwappach (36); Longtin et al. (37)
Greater involvement of patients to
ensure the follow-up of test results
Wahls and Cram (24), Emergency
Department Manager (57)
Patient navigator Singh et al. (26)

General interventions [12]
Provide education on error-
producing conditions like fatigue
Caldwell (62); Campbell et al. (63);
Singh et al. (64); Beach et al. (65);
Jones and Endsley (66) Borrell-Carrio
and Epstein (67)
Provide opportunity to correct last
response
Fleck and Mitroff (68)
Address environmental conditions
that could produce boredom, time
pressure, etc.
Tachakra (69); Zwaan et al. (43)
Use of information technology Becich et al. (45); Singh et al. (46);
Schiff and Bates (22)