Table 1.
Dimension | Characteristics |
---|---|
Identification | Differential recognition of symptoms as needing medical attention. Vulnerable populations are more likely to manage health as a series of crises. ‘Evidence of lower use of preventive services and higher use of accident and emergency facilities, emergency admissions and out-of-hours use’ (Dixon-Woods et al. 2006: 12). |
Navigation | Awareness of the services on offer; known to be reduced for vulnerable populations. Mobilisation of practical resources, e.g. time off work and transportation, which are typically less readily available to vulnerable populations. |
Permeability of services | Services are more or less accessible (‘permeable’) depending on the qualifications of candidacy required to use them (e.g. a referral) and the degree to which resources need to be organised. Less permeable services ‘demand a higher degree of cultural alignment between themselves and their users’ (2006: 12). |
Appearances at health services | Credibility once the client has presented at a health service depends on his/her competence in formulating and articulating the issue for which help is being sought. |
Adjudications | Judgement calls made by the health professionals who clients initially consult. ‘Professional perceptions of the cultural and health capital required to convert a unit of health provision into a given unit of health gain may function as barriers to healthcare.…In addition, perceptions of social “deservingness” may play a role’ (2006: 13). |
Offers and resistance | Resistance by patients to referrals and/or offers of medication. |
Operating conditions | ‘Locally-specific influences on interactions between practitioners and patients’. ‘The perceived or actual availability and suitability of resources to address [a claim to] candidacy’ (2006: 14). |