Table 4.
Results on the observance of the patient’s right to follow up their complaints and revealing medical errors
| Inquired aspect | Stakeholder | Type of hospital | P value | Total | ||
|---|---|---|---|---|---|---|
| Teaching | Private | Public | ||||
| Active complaint system in the hospital | Patients | 6.67±5.00 | 5.87±4.94 | 6.60±4.62 | 0.88 | 6.22±4.75 |
| Physicians | 6.41±2.77 | 9.11±1.41 | 7.56±1.66 | 0.00* | 8.13±2.26 | |
| Nurses | 5.80±2.53 | 8.93±1.51 | 6.81±2.68 | 0.00* | 7.66±2.50 | |
| P value | 0.70 | 0.00* | 0.75 | -- | 0.00* | |
| Revealing compensated treatment error by the responsible person | Physicians | 4.76±3.13 | 5.48±2.47 | 7.00±3.60 | 0.13 | 5.42±2.97 |
| Nurses | 4.08±2.95 | 6.67±2.76 | 5.16±3.58 | 0.00* | 5.71±3.21 | |
| P value | 0.51 | 0.05* | 0.017 | -- | 0.56 | |
| Revealing compensable (uncompensated) treatment error by the responsible person | Physicians | 5.62±3.15 | 6.45±2.47 | 8.50±2.27 | 0.01* | 6.50±2.83 |
| Nurses | 3.78±2.75 | 6.77±2.97 | 5.78±2.98 | 0.01* | 5.86±3.31 | |
| P value | 0.03* | 0.61 | 0.01* | -- | 0.18 | |
| Revealing no compensable treatment error by the responsible person | Physicians | 4.75±3.68 | 5.82±3.23 | 8.00±2.05 | 0.04* | 5.83±3.38 |
| Nurses | 3.00±2.37 | 6.26±3.15 | 4.56±3.35 | 0.00* | 5.06±3.13 | |
| P value | 0.05* | 0.57 | 0.00* | -- | 0.16 | |
*
Shows a significant P value. All data are demonstrated as mean (± SD).