Table 1.

Five Phases of the Health Usability Maturity Model [12]

Phase	Title	Definition
1	Unrecognized	Lack of awareness of usability. No practices, policies or resources
2	Preliminary	Sporadic inclusion of usability. Very limited resources
3	Implemented	Recognized value of usability. Small team doing usability
4	Integrated	All benchmarks of usability implemented including a dedicated user experience team
5	Strategic	Business benefit well understood, usability mandated, budget and people part of each year’s budget, results used strategically throughout the organization