Clinical |
• Full-time primary care behavioral health clinician (per 7,500 patient panel (Hunter et al. 2009)) with clinical and care management responsibilities |
• Clinician availability for personal, face to face introductions (“warm handoffs”) and consultation |
• Brief evidence-supported treatment interventions |
• Intensive training of primary care behavioral health clinicians, using treatment protocols for a broad range of psychological and medical problems amenable to behavioral health treatment |
• Population (panel)-based care using measurement-based, stepped treatment and other resources |
Operational |
• Screening for behavioral health and physician decision support seamlessly integrated into EHR |
• Practice reengineering of operational processes, e.g., “warm handoffs” |
• Automated referral and patient scheduling |
• Training physicians and staff in behavioral care procedures |
• Appointment frequency and interval consistent with primary care |
• Shared transparent EHR with two-way notes and access to information |
• Care management to coordinate referrals and information to/from specialty care as needed |
Financial |
• Brief interventions over brief time frames |
• Coordination of services and finances to optimize sustainability |
• Regular reports of performance, RVU, and financial data |