Appendix 1.

CAHPS 4.0 Health Plan Survey Core Composites (Updated December 2007)

Survey Composites and Items (Questions in this section relate to the last 12 Months)	Response Format
Access: Getting Needed Care In the last 12 months…	Never / Sometimes / Usually / Always
Q17 How often was it easy to get an appointment with specialists?	N / S / U / A
Q21 How often was it easy to get the care, tests, or treatment you thought you needed through your health plan	N/S/U/A
Access: Getting Care Quickly In the last 12 months…	N / S / U / A
Q4 When you needed care right away, how often did you get care as soon as you thought you needed?	N / S / U / A
Q6 Not counting the times you needed care right away, how often did you get an appointment for your health care at a doctor's office or clinic as soon as you thought you needed?	N / S / U / A
How Well Doctor Communicate In the last 12 months…	N / S / U / A
Q11 How often did your personal doctor explain things in a way that was easy to understand?	N / S / U / A
Q12 How often did your personal doctor listen carefully to you?	N / S / U / A
Q13 How often did your personal doctor show respect for what you had to say?	N / S / U / A
Q14 How often did your personal doctor spend enough time with you?	N / S / U / A
Health Plan Customer Service In the last 12 months…
Q23 How often did your health plan's customer service give you the information or help you needed?	N / S / U / A
Q24 How often did your health plan's customer service staff treat you with courtesy and respect?	N / S / U / A
Global Ratings	0 (Worst to 10 (Best)
Q8 Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your health care in the last 12 months?	0–10
Q15 Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your personal doctor?	0–10
Q19 [We want to know your rating of the specialist you saw most often in the last 12 months.] Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?	0–10
Q27 Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your health plan?	0 10