Table 4.
Respondents’ satisfaction with the pharmacy services.
| S.No. | Statement | Always | Some times | Not at all |
|---|---|---|---|---|
| 1 | The pharmacy window or pharmacy area is noisy | 167(25.3%) | 413 (62.7%) | 79(12.0%) |
| 2 | The pharmacist was willing to know more about my problem | 182(27.2%) | 328 (49.8%) | 148(22.6%) |
| 3 | Pharmacist has not asked me any question and has straight away dispensed the medicine | 241(36.6%) | 285(43.2%) | 133(20.2%) |
| 4 | The language used by the pharmacist was easy and understandable | 394 (59.8%) | 168 (25.5%) | 97(14.7%) |
| 5 | The pharmacist has explained the issues about the drug in local language i.e. Arabic | 459 (69.7%) | 149 (22.6%) | 51(7.7%) |
| 6 | The voice and tone of the pharmacist was clear | 406 (61.6%) | 207 (31.4%) | 46 (7.0%) |
| 7 | I was unable to understand information about the dose of the medicine | 183(27.8%) | 235 (35.7%) | 241(35.6%) |
| 8 | The pharmacist was speaking too fast that limit my ability to understand the information provided | 201(30.5%) | 208 (31.6%) | 250 (37.9%) |
| 9 | Pharmacist has explained me in detail about the side effects of the drugs | 238 (36.1%) | 240 (36.4%) | 181(27.5%) |
| 10 | Pharmacist has taken details about my family and disease history before dispensing the prescription | 185 (28.0%) | 141 (21.4%) | 333 (50.5%) |
| 11 | Pharmacist has done counseling for me about the right dose, time and drug–drug and drug food interactions | 337 (51.1%) | 194 (29.4%) | 128 (19.4%) |
| 12 | Pharmacist was confident and he has explained the benefit of the drug that will help me to recover | 316 (48.0%) | 169 (25.6%) | 174 (26.4%) |