Table 2.

Descriptive statistics for measures

Variables	Items	Range	Mean	SD
National evaluation criteria appropriateness	7	7–35	24.9	4.1
Work environment	9	11–44	28.6	5.5
Job satisfaction
Work itself	7	7–35	22.6	4.7
Interpersonal relationship	5	8–25	16.2	3.4
Service quality
Tangibles	3	3–15	9.6	2.2
Reliability	3	3–15	10.6	2.3
Responsibility	5	8–25	17.6	3.4
Assurance	4	4–20	14.2	2.9
Empathy	3	3–15	10.7	2.2