Table 2.
CAHPS Cultural Competence Item-Scale Correlation, Corrected for Item Overlap
| Items | Doctor Communication-Positive Behaviors | Doctor Communication-Negative Behaviors | Doctor Communication-Health Promotion | Doctor Communication-Alternative Medicine | Shared decision making | Equitable treatment | Trust |
|---|---|---|---|---|---|---|---|
| Explain things in a way that was easy to understand | 0.75* | -0.47 | 0.37 | 0.12 | 0.29 | -0.30 | 0.66 |
| Listen carefully to you | 0.79* | -0.53 | 0.38 | 0.12 | 0.32 | -0.31 | 0.71 |
| Spend enough time with you | 0.77* | -0.49 | 0.38 | 0.11 | 0.36 | -0.29 | 0.70 |
| Show respect for what you had to say | 0.73* | -0.57 | 0.31 | 0.15 | 0.36 | -0.34 | 0.69 |
| Give you easy to understand instructions | 0.49* | -0.32 | 0.40 | 0.11 | 0.20 | -0.19 | 0.44 |
| Interrupt you when you were talking | -0.40 | 0.54* | -0.13 | -0.01 | -0.06 | 0.34 | -0.36 |
| Talk too fast when talking with you | -0.46 | 0.57* | -0.18 | -0.07 | -0.19 | 0.33 | -0.41 |
| Use a condescending, sarcastic, or rude tone | -0.49 | 0.55* | -0.18 | -0.06 | -0.21 | 0.34 | -0.48 |
| Talk about a healthy diet and healthy eating habits | 0.39 | -0.16 | 0.61* | 0.18 | 0.23 | -0.15 | 0.45 |
| Talk about the exercise or physical activity | 0.41 | -0.19 | 0.62* | 0.18 | 0.16 | -0.12 | 0.46 |
| Talk about things in your life that worry you or cause you stress? | 0.28 | -0.10 | 0.51* | 0.24 | 0.19 | -0.02 | 0.32 |
| Ask you whether there was a period of time when you felt sad, empty or depressed | 0.31 | -0.14 | 0.47* | 0.23 | 0.29 | -0.04 | 0.31 |
| Asked you if you have used these other people to help with an illness or to stay healthy (for example, acupuncturist or herbalist) | 0.09 | -0.04 | 0.19 | 0.40* | 0.11 | 0.02 | 0.11 |
| Asked you if you used natural herbs | 0.15 | -0.06 | 0.25 | 0.40* | 0.16 | -0.03 | 0.17 |
| Talk with you about the pros and cons of each choice for your treatment | 0.37 | -0.12 | 0.28 | 0.11 | 0.51* | -0.22 | 0.39 |
| Ask which choice you thought was best for you | 0.29 | -0.19 | 0.21 | 0.17 | 0.51* | -0.16 | 0.35 |
| Treated unfairly at this doctor’s office because of your race or ethnicity | -0.25 | 0.34 | -0.09 | 0.02 | -0.15 | 0.49* | -0.24 |
| Treated unfairly at this doctor’s office because of the type of health insurance | -0.33 | 0.38 | -0.10 | -0.04 | -0.23 | 0.49* | -0.34 |
| Feel you can tell this doctor anything | 0.51 | -0.29 | 0.41 | 0.10 | 0.21 | -0.17 | 0.57* |
| Trust this doctor with your medical care | 0.66 | -0.50 | 0.42 | 0.12 | 0.30 | -0.30 | 0.78* |
| Doctor always tells you the truth about your health | 0.56 | -0.43 | 0.34 | 0.13 | 0.23 | -0.29 | 0.61* |
| Doctor cares as much as you do about your health | 0.64 | -0.44 | 0.45 | 0.16 | 0.41 | -0.26 | 0.77* |
| Doctor really cared about you as a person | 0.71 | -0.47 | 0.44 | 0.16 | 0.40 | -0.33 | 0.71* |