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. Author manuscript; available in PMC: 2013 Sep 1.
Published in final edited form as: Med Care. 2012 Sep;50(9 0 2):S22–S31. doi: 10.1097/MLR.0b013e318263134b

Table 3.

Descriptive Statistics and Internal Consistency Reliability Estimates (Alphas) for the CAHPS Cultural Competence Scales

CAHPS CC Composites N Number of Items Mean S.D. Alpha
Doctor Communication-Positive Behaviors 953 5 82.9 22.5 0.92
Doctor Communication-Negative Behaviors 947 3 89.7 18.4 0.70
Doctor Communication-Health Promotion 945 4 49.1 34.9 0.76
Doctor Communication-Alternative Medicine 925 2 12.1 27.2 0.58
Shared Decision Making1 384 2 80.1 35.0 0.69
Equitable Treatment 910 2 92.5 18.3 0.64
Trust 912 5 78.2 25.5 0.89
Access to Interpreter Services2 76 3 75.9 32.7 0.66
1

Screener item: In the last 12 months, did this doctor tell you there was more than one choice for your treatment or health care?

2

Applies only to respondents with limited English proficiency (LEP) and who had used an interpreter.