Table 3.
Patient related measures
| Alessandrini 2011 | Beniuk 2012 | Coleman 2010 | Ekelund 2011 | Guttmann 2006 | Graff 2002 | Heyworth 2011 | Hung 2008 | Lindsay 2002 | McClelland 2012 | Schull 2011 | Sibbritt 2006 | Solberg 2003 | Welch 2011 | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Patients |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Safety |
Unintended incidents |
x |
|
|
|
x |
x |
|
x |
|
x |
x |
|
|
|
| |
Medication errors |
x |
|
|
|
|
x |
|
x |
|
|
|
|
|
|
| |
Treatment errors |
|
|
|
|
|
x |
|
|
|
|
x |
|
|
|
| |
Missed diagnosis |
|
|
|
|
x |
x |
|
|
|
|
x |
|
|
|
| |
Morbidity/mortality |
|
|
x |
x |
x |
|
|
x |
x |
|
|
x |
|
|
| |
Unplanned re-attendance (<72 hours) |
x |
|
|
|
x |
|
x |
x |
x |
|
x |
x |
|
|
| Patient centeredness |
Complaints |
x |
|
|
|
|
|
|
|
|
|
|
|
|
x |
| |
Patients Who Left Before Supposed To (PWLBST) |
|
|
|
|
|
|
|
|
|
|
|
|
|
x |
| |
LWBS (Left Without Being Seen) |
x |
x |
|
|
|
x |
x |
x |
|
|
x |
x |
|
x |
| |
LBTC (Left Before Treatment Complete) |
|
x |
|
|
|
|
|
|
|
|
|
|
x |
x |
| |
LAMA (Left Against Medical Advice) |
|
|
|
|
|
|
|
|
|
|
|
|
|
x |
| Satisfaction | Satisfaction (in general)/survey | x | x | x | x | x |