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. Author manuscript; available in PMC: 2013 Aug 27.
Published in final edited form as: Arch Intern Med. 2012 Jan 9;172(1):23–31. doi: 10.1001/archinternmed.2011.580

Table 4.

Univariate Correlates of Provider and Staff Morale, Job Satisfaction, and Burnouta

Variable Odds Ratio (95% CI)
Provider
Staff
Morale Job Satisfaction Burnout Moraleb Job Satisfaction Burnout
Access to care and communication with patients subscale 1.77 (1.19–2.62)c 1.59 (1.21–2.09)d 1.05 (0.82–1.34) 2.23 (1.50–3.31)d 1.54 (1.18–2.01)c 1.07 (0.84–1.37)
Tracking data subscale 1.13 (0.83–1.54) 0.90 (0.70–1.14) 0.83 (0.69–1.01)e 1.11 (0.83–1.48) 0.87 (0.69–1.11) 0.85 (0.70–1.03)e
Care management subscale 1.43 (0.94–2.18)e 1.10 (0.81–1.48) 0.91 (0.71–1.17) 1.74 (1.20–2.53)c 1.07 (0.80–1.43) 0.93 (0.73–1.19)
Quality improvement subscale 2.51 (1.66–3.79)d 1.80 (1.34–2.42)d 1.12 (0.85–1.47) 3.39 (2.19–5.24)d 1.75 (1.30–2.35)d 1.14 (0.87–1.51)
Work environment covariate 2.14 (1.59–2.86)d 1.75 (1.41–2.16)d 1.19 (0.97–1.46)e 2.94 (2.10–4.12)d 1.70 (1.38–2.11)d 1.21 (0.98–1.49)e
Total PCMH score 2.03 (1.24–3.32)c 1.32 (0.93–1.87) 0.91 (0.68–1.23) 2.37 (1.50–3.75)d 1.28 (0.91–1.81) 0.93 (0.69–1.25)

Abbreviation: PCMH, patient-centered medical home.

a

Odds ratios (95% CIs) are reported from univariate generalized estimating equation logistic regression analyses. Odds ratios indicate how much a 10% increase in the PCMH subscale score, total PCMH score, or covariate score increases the odds that providers and staff rated their workplace morale highly, were satisfied with their job, or had less burnout.

b

Cut points for morale, job satisfaction, and burnout are as follows: For morale, “poor” and “fair” were combined vs “good,” “very good,” and “excellent.” For job satisfaction, “strongly disagree,” “disagree,” and “neither agree nor disagree” were combined vs “agree” and “strongly agree.” For burnout, “I feel completely burned out and often wonder if I can go on,” “The symptoms of burnout that I’m experiencing won’t go away. I think about frustrations at work a lot,” and “I have one or more symptoms of burnout, such as physical or emotional exhaustion” were combined vs “Occasionally I am under stress at work, but I don’t feel burned out” and “I enjoy my work. I have no symptoms of burnout.”

c

P < .01.

d

P < .001.

e

P >.05 and <.10.