Table 6.

Business continuity management.

Term	Brief overview
Availability	Data centers are built in clusters per regions. In case of failure of one of these data centers, automated processes move the client data traffic away from the affected area.
Incident response	Technical support and coverage to solve any kind of problem 24/7/365 (24 hours a day, 7 days a week, and 365 days a year) must be offered.
Company-wide executive review	A Cloud company should be periodically audited and supported by an internal audit group.