Table 1.
Items composing the area scales for the Patient’s Perceived Quality of Care survey.
| Area | Item Description |
|---|---|
| Administrative Services: Please select a rating from 1 = Very Poor to 7 = Excellent for each of the following items based on today’s visit to the clinic. | |
| Appointment scheduling* | |
| Locating clinic/checking in, checking out, parking, etc.* | |
| Clinical Services: Please select a rating from 1 = Very Poor to 7 = Excellent for each of the following items based on today’s visit to the clinic. | |
| Your medical concerns* | |
| Your psychological and/or social concerns* | |
| Your sexual well-being | |
| Your health risk factors, like smoking or weight | |
| Your need for a referral to another medical provider | |
| Educational Services: Please select a rating from 1 = Very Poor to 7 = Excellent for each of the following items based on today’s visit to the clinic. Mark “None Received” if no materials were received. | |
| Your cancer and the treatment you have received | |
| The short term effects of your cancer treatment | |
| Strategies to monitor or manage the short term effects of cancer treatment | |
| The long term effects of your cancer treatment* | |
| Strategies to monitor or manage the long term effects of cancer treatment* | |
| Strategies for reducing risk, such as changing health habits or behaviors | |
| Other resources available to you at the clinic or at the medical center | |
| Helpfulness of Written Materials: Please select a rating from 1 = Very Poor to 7 = Excellent for the helpfulness of written materials (care plans, booklets, etc.) you have received from this clinic (or mark “None Received” if no materials were received) regarding… | |
| Your cancer | |
| Cancer treatments you have had | |
| Coordinating your own care | |
| Risk of a second cancer | |
| Fatigue (as applicable) | |
| Surgical procedures and side effects (as applicable) | |
| Chemotherapy procedures and side effects (as applicable) | |
| Radiation procedures and side effects (as applicable) | |
| Other treatment procedures and side effects (as applicable) | |
Item adapted from Perceptions of Quality of Care survey provided by the Jonsson Comprehensive Cancer Center at UCLA.