Table 2.
Area Scales | SCP Mean (SD) | No-SCP Mean (SD) | F | Sig | df |
---|---|---|---|---|---|
Administrative Services | 6.41 (0.81) | 6.33 (0.75) | .205 | .670 | 1, 4 |
Range | 4 – 7 | 4 – 7 | |||
Clinical Services | 6.38 (0.89) | 6.28 (0.85) | .991 | .368 | 1, 4 |
Range | 2 – 7 | 3 – 7 | |||
Educational Services | 6.33 (0.84) | 6.44 (0.57) | .566 | .492 | 1, 4 |
Range | 4 – 7 | 5 – 7 | |||
Helpfulness of Written Materials | 6.28 (0.96) | 6.18 (0.85) | .549 | .495 | 1, 4 |
Range | 3 – 7 | 4 – 7 | |||
Overall Experience | 6.44 (1.18) | 6.61 (0.73) | .490 | .521 | 1, 4 |
Range | 1 – 7 | 4 – 7 | |||
Likelihood to Recommend | 6.87 (0.38) | 6.80 (0.48) | 2.188 | .192 | 1, 4 |
Range | 5 – 7 | 5 – 7 |
Note: Responses of 6 = Very Good and 7 = Excellent. Total possible range for the scales is 1 – 7. Physician was nested within Conditions in the analyses.