Table 4.

Experience seeking antenatal care services reported by 1190^* women who sought antenatal care in Kinshasa, Democratic Republic of Congo

		Health zone
	Overall [n (%)]†	Kisenso [n (%)]†	Masina 2 [n (%)]†	Binza Météo [n (%)]†	Bandalungwa [n (%)]†
Waiting time‡
<60 minutes	792 (61.9)	237 (80.5)	140 (45.5)	190 (66.0)	225 (76.3)
1-2 hours	270 (25.3)	40 (14.2)	79 (29.4)	91 (31.2)	60 (21.5)
>2 hours	100 (12.8)	16 (5.3)	70 (25.0)	8 (2.7)	6 (2.2)
Clean facility	1063 (91.1)	274 (92.8)	264 (91.6)	274 (90.4)	251 (84.2)
Friendly welcome	1167 (98.9)	294 (98.6)	289 (98.9)	299 (99.3)	285 (98.4)
Satisfactory treatment by staff (not provider)‡	1065 (90.8)	263 (88.0)	274 (94.4)	268 (88.4)	260 (88.9)
Enough privacy‡	985 (79.2)	223 (74.2)	212 (73.8)	264 (87.9)	286 (98.7)
Providers used language participant could understand‡	1095 (91.6)	239 (80.2)	271 (93.4)	298 (98.7)	287 (99.0)
Participant wanted provider to spend more time with her	263 (21.9)	77 (26.7)	70 (23.7)	41 (13.6)	75 (23.2)
Participant had questions for providers but did not ask them	144 (11.8)	41 (14.4)	30 (10.4)	35 (11.4)	38 (11.6)
Participant had a hard time understanding answers to her questions	250 (23.0)	51 (17.0)	74 (26.6)	78 (25.5)	47 (15.5)
Participant felt uncomfortable discussing personal issues with provider	80 (7.1)	27 (8.8)	21 (7.1)	17 (5.9)	15 (4.3)
Provider ignored complaints regarding participant’s health‡	473 (47.4)	156 (51.5)	170 (60.6)	86 (29.0)	61 (20.1)
Providers treated participant with respect	1114 (93.0)	270 (89.5)	278 (94.9)	281 (92.6)	285 (96.6)
Providers showed interest in participant	1047 (86.1)	248 (82.6)	251 (86.4)	265 (86.9)	283 (95.5)

^*Data were missing for fewer than 5% of participants for all responses.

^†Frequencies are unweighted and percentages are weighted.

^‡Modified Rao-Scott chi-square test of association between variable and health zone has p-value <0.05.